Course overview

Duration: 2 days (13 hours) 

This workshop is suitable for those who have recently started their first direct line management role. This is a practical workshop and focusses on understanding the role of a people manager in managing workloads amongst the team, the individuals within their team and getting the best out of the team.

Objectives 

• State the key roles and responsibilities of a people manager
• Use your time effectively to plan and prioritise your own and the work of others for expedient results
• Set objectives that engage those reporting to you
• Delegate tasks effectively that motivate the individuals you delegate to
• Appreciate how to deal with both good and under-performance Adopt the most appropriate leadership style
• Manage the team through its natural development and through times of change Add value to meetings you attend and chair

Content

Roles and Responsibilities

• Understanding your roles and responsibilities for people management
• Management vs Leadership
• Action Centred Leadership

Managing Workloads

• How to prioritise the management of tasks, the individuals and the team
• Objective setting – how to set objectives and how to engage individuals in their objectives
• Practical application on prioritisation and objective setting

Managing Individuals

• Delegating tasks and work effectively
• Understanding motivation and how best to motivate individuals
• Managing performance – the Skill/Will matrix
• How to manage good performers
• Dealing with under-performance
• Goleman’s 6 Leadership styles
• Choosing the appropriate leadership style for the right person and situation

• Understanding team roles and dynamics
• How to manage the team as it develops
• Team learning and development
• Managing teams through times of change
• Tips and techniques for focused meetings

Public Training Programme

Explore our current selection of public courses, available as convenient and cost-effective virtual sessions.

Engage with expert instructors and a diverse peer group in an interactive, online learning environment.

Ideal for those valuing flexibility and affordability, our public courses are ideal where you only have small numbers requiring training and offer training from the comfort of your home or office.

View our full catalogue of Leadership, Personal Development, Systems, Office Applications and Project Management courses

Contact us

Do you have questions, suggestions, or feedback? We value your input and are here to assist you. Please don't hesitate to get in touch with us via email or phone:

• Email: [email protected]
• Phone: +44 (0)20 8152 6551

Our dedicated team is ready to respond to your enquiries and provide the support you need. Feel free to reach out, and we'll do our best to assist you.

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