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Coaching for Performance

Encourage people to think about how they can improve their performance through asking questions and coaching effectively.

Course overview

Duration: 1 day (6.5 hours)

This workshop is suitable for anyone who is in a first line manager position looking to develop their coaching skills. The focus of the workshop is on understanding how coaching supports other management techniques, how it develops people and their performance, and how best to use coaching with your team.

Objectives 

By the end of the course you will be able to:

  • Define what coaching is and how it differs from and complements other management techniques
  • State the benefits that coaching has for team members, managers and the business
  • Use the key skills of coaching
  • Implement strategies to deal with resistance to coaching
  • Give feedback effectively while coaching
  • Practice your coaching skills with real-life situations

Content

What is Coaching
  • How does coaching differ from mentoring, training, counselling?
  • Giving advice vs coaching – The Power of 3
  • How does coaching support performance?
  • Coaching as a leadership style
Benefits of Coaching
  • What are the benefits of taking a coaching approach for 
    • Team members
    • Managers
    • The wider organisation
Key Skills
  • How to build rapport for a positive coaching relationship
  • Effective listening – understanding and practising the different levels involved in active listening
  • Smart questioning
  • The power of observation – reflecting back what isn’t being said
  • Practical application throughout
The GROW model for Coaching
  • Understanding how to use the GROW model
  • Types of questions to use at each stage
  • Demonstration and practice
Resistance for Coaching and Strategies
  • Why might people be resistant to coaching?
  • The role of “experts”, self-talk and self-concept in our thinking
  • Expanding comfort zones
  • Contracting and ethics
Feedback/Directive Coaching
    • Directive vs Non-Directive Coaching
    • How and when to give feedback when coaching
    • A feedback model
    • Practice
    • Action Planning

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Public Training Programme

Explore our current selection of public courses, available as convenient and cost-effective virtual sessions.

Engage with expert instructors and a diverse peer group in an interactive, online learning environment.

Ideal for those valuing flexibility and affordability, our public courses are ideal where you only have small numbers requiring training and offer training from the comfort of your home or office.

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