Course overview

Duration: 1 day (6.5 hours)

This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training.  Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required.

Objectives 

The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings.  By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours.

Content

What is influencing and assertiveness?

• Sources of power
• Influencing skills and choosing the right approach
• When to be assertive and alternative behaviours

Assertive behaviour

• Behavioural styles and their impact on working relationships
• Identifying different behaviour types; assertive, aggressive, passive
• Building confidence and negotiating a win/win result

Developing Skills

• Communication skills – the language of influence and communication dynamics
• Different influencing techniques and when to use them
• The art of saying ‘No’ - having the confidence to challenge
• Receiving criticism assertively and assertiveness behaviour analysis
• The language of assertion
• Meeting skills
• Giving and receiving feedback
• Dealing with confrontation, aggression and challenges in a confident manner

Practical Exercises and Action Planning

• Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Public Training Programme

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Engage with expert instructors and a diverse peer group in an interactive, online learning environment.

Ideal for those valuing flexibility and affordability, our public courses are ideal where you only have small numbers requiring training and offer training from the comfort of your home or office.

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• Phone: +44 (0)20 8152 6551

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